Office Hours and Emergenices
Office hours are Monday through Friday, 9 a.m. - 5 p.m. If you have a medical emergency, please call 911 or go to your local emergency room. If you have an urgent question after normal business hours, please call the office at 404-495-5006 and leave a message. Otherwise, all routine calls will be answered by the following business day.
Payments
All patients are required to pay the session fee in full at the time services are rendered. My office accepts checks, cash and credit cards and request that you provide your credit card at each visit.
Appointment Changes & Cancellations
Your appointment times are reserved just for you and if you cancel an appointment with less than 24 business hours' notice you will be charged the full price for the appointment. After hours, you may leave notice of cancellation on our voicemail. If for any reason I must cancel an appointment with you, all efforts will be made to notify you as soon as possible. I do not double book patients, your appointment time is reserved just for you. Please allow plenty of time for traffic and parking if you have scheduled an in-person visit. If you are more than 10 minutes late, you will likely need to reschedule.
Office Phone
Please be aware that I am meeting with patients throughout the day and may not be able to return your phone call until a later time. When leaving a message, please leave both daytime and evening telephone numbers. Please note that this is for brief phone calls only and you must schedule a phone appointment for extensive calls.
Extensive Phone Calls
For longer phone calls, you may call the office and schedule a phone appointment. There will be a routine charge for phone appointments based on the length of call. Please note that there may be an additional charge for after hour calls, except for life threatening emergencies.
Medication Refill Policy
I make every effort during your appointment to provide enough medication to reach your next appointment. However, I am aware that emergencies may arise and appointments may have to be rescheduled for a later date. Medications refills may be requested during regular office hours by calling the office. I will complete medication requests within 24-48 hours from the time of the request. If requesting a stimulant (controlled medication), please call the office for more information. Stimulant medications requires an electronic transmission to your pharmacy and cannot be transferred from the original pharmacy. In accordance with my office policy, there may be a charge of $10- $25 for all refill request when patients are due for an appointment. Prescriptions may only be called in for current patients who maintain their regularly scheduled appointments. I encourage patients to pay close attention to their medication supply (at least 7 days in advance) to ensure that you have enough time to complete each medication request.
Requests for Forms or Letters
I will attempt to complete forms and letters during your office visit. Forms and letters requiring additional time are subject to a $50 preparation fee.
Termination of Treatment
You are under no obligation to continue services and may opt to terminate treatment. Should you decide to discontinue treatment, I strongly urge you to notify the me of your decision so that it may be discussed openly. I reserve the right to terminate the doctor/patient relationship for reasons including treatment noncompliance, financial delinquency, and abusive behavior.
Financial Guarantor Agreement
This agreement will remain in effect until written notice of alternate payment arrangements are provided to Brad Johns, MD. The current Guarantor is responsible for any and all charges incurred prior to receipt of notification of other arrangements. If you wish to change Guarantors, please have the newly appointed Guarantor complete a separate Guarantor Agreement with Brad Johns, MD.
